Skip to main content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.
Shared Collections ... Local Connections

Diversity Equity Inclusion: Digital Inclusion

What is Digital Inclusion?

The digital divide has typically been described as the separation of those who can afford and benefit from the internet and digital technologies and those who do not. Digital equity is the status of all people, particularly racially and financially marginalized groups, having the information and communications technology needed to fully participate in modern society. Digital inclusion is the practices of realizing and addressing these inadequacies. 

According to the National Digital Inclusion Alliance, there are 5 elements to digital inclusion:

  • affordable, robust broadband internet services
  • internet-enabled devices that meet the needs of the user
  • access to digital literacy training
  • quality technical support
  • applications and online content designed to enable and encourage self-sufficiency, participation and collaboration.

FCC Emergency Broadband Benefit

The Emergency Broadband Benefit is a temporary FCC program designed to assist people to obtain affordable internet service during the pandemic. Eligible households can receive a discount of up to $50 per month for broadband service.  The start date for this program is May 12, 2021. Consumers can apply in three different ways.  

1) Visit to learn about eligibility requirements and apply online.

2) Contact your participating broadband provider directly to learn about their application process. 

3) Call 833-511-0311 for a mail-in application, and return it along with proof of eligibility to:

    Emergency Broadband Support Center 

    P.O. Box 7081  

    London, KY 40742 


Libraries can help their patrons learn about this program by registering to become an Outreach Member. (Scroll down to the middle of the page and fill out the application to subscribe to email updates and more.)

Get help with signing up for the Emergency Broadband Benefit!

The Outreach Toolkit provides helpful links and handouts to make disseminating information easier. Below are other quick links.

Factsheet Handout (8.5x11")

4 Card Factsheet Handout (front and back)

Consumer FAQ

logo of Emergency Broadband Benefit

FCC List of participating EBB providers.   

NYS Broadband Program Office

Resources for Low-Cost Services and Access

Educational Videos

© 2021 | Capital District Library Council
28 Essex Street | Albany | New York 12206
Phone: 518-438-2500